GetHelpdeskTicketContact

Description

This class retrieves helpdesk ticket information based on a wide range of criteria. You can optionally get the ticket responses, attachments, notes, events and user data. This class should only be instantiated by dispatchMBAPI() found in include/mbapi/mbapi.php. Something similar to the following XML should be passed to dispatchMBAPI() when you want to call the GetHelpdeskTicketContact command:

Attributes

package
modernbill
subpackage
mbapi
version
0.1
author
Vic Fryzel
author
Andy Christ

Example Request

	<mbapi>
		<command><!-- None --></command>
		<showXMLHeader><!-- None --></showXMLHeader>
		<params>
			<hdTicketID><!-- int --></hdTicketID>
			<sortDir><!-- None --></sortDir>
			<sortColumn><!-- None --></sortColumn>
			<recordOffset><!-- None --></recordOffset>
			<numRecords><!-- None --></numRecords>
		</params>
	</mbapi>

		

Example Response

None
		

Request Elements

mbapi
Type
None
Description
None
Children
command
Type
None
Description
None
showXMLHeader
Type
None
Description
None
params
Type
None
Description
None
Children
hdTicketID
Type
int
Description

The ID of the ticket to fetch. This will always select at most 1 ticket.

sortDir
Type
None
Description
None
sortColumn
Type
None
Description
None
recordOffset
Type
None
Description
None
numRecords
Type
None
Description
None

Response Elements

None