Check the Manual

The manual should be your first stop for information. It is consistenly updated by our support team and provides all the configuration and how-to steps you need in order to get your system up and running quickly.

- Click here to review our complete documentation.

Open a Support Ticket

The helpdesk is available to all clients with up-to-date membership accounts. The helpdesk should be used when you are unable to find answers to your questions using the Free Resources (documentation and knowledge base). All tickets are reviewed by our dedicated 1st level support team. Tickets that require further assistance will be escalated to 2nd and 3rd level support depending on the type of issue.

- You will need to login to the client area in order to submit a support ticket.

Please Note: Each ticket is responded in the order received based on its last activity, 10 a.m. to 5 p.m. Monday through Friday ET.

Purchase Telephone Support

Standard support does not include phone support. However, you may purchase phone support on a per hour basis. Phone support is sold in one hour blocks, with no partial refunds for unused time.

- Click here to read more and purchase phone support.